Shipping policy

DELIVERY AND PACKAGING

PULVA aims to dispatch items in stock for your order within 48 hours of receipt of payment details – excluding weekends, bank holidays and public holidays. This is subject to credit clearance and availability of stock. If a particular product is not in stock or sold out we can potentially make it exclusively for you! Please contact us on post@pulvajewelry.de for more information.

PULVA all makes customised items to order, offering a unique and bespoke service. Please allow a little extra time for us to create your piece by hand, and have it shipped VIA special delivery directly to you.

To offer you the most secure and efficient service we have chosen dpd for german deliveries and UPS for USA and all other international deliveries. As soon as your order has left our studio you will receive a dispatch EMAIL confirmation with the tracking number, together with details on how to track your order. Please note that these services might not be available during the festive and pre-festive days. Also note that the estimated delivery times are to be used as a guide only, and PULVA is not responsible for any delays caused by destination customs clearance processes.

PULVA insures each purchase for the time it is in transit only. With the delivery of the parcel the responsibility for your purchased goods is passed to you.

Shipment cost is based on weight, destination and total value of the goods.